Tim 0423 250 614
Jessica 0434 897 166
Need a Quote? For general questions regarding products and services please use the form below:
Our FAQs may provide you with the answers you need, feel free to browse through the list below.
IS THERE A MINIMUM ORDER SIZE?
We welcome orders of every size, however small orders may not include a delivery option.
HOW DO I PLACE AN ORDER?
You can place an order by emailing firstname.lastname@example.org or messaging us via our Facebook page. You can also call or text us on 0423250614, we're always happy to chat to you about your event!
HOW LONG IS THE HIRE PERIOD FOR?
All advertised prices are for a 24 hour period or the duration of an event, whichever is shorter. Pricing for extended bookings may be negotiated. Items may be delivered or set up the day prior to your event without an additional charge, depending on circumstances.
WHEN DO I NEED TO MAKE A RESERVATION?
We advise you to book as far in advance as possible to secure your items. Bookings may be altered in the lead up to your event, but will depend on stock availability for that date. The longer you leave it to make a booking, the more likely we and/or stock will be unavailable.
WHAT ARE YOUR PAYMENT POLICIES?
Full payment is required prior to the event commencing. For full payment terms please refer to our terms & conditions.
HOW MUCH IS DELIVERY?
Delivery varies depending on distance and travel time from our business location. As a guideline, most areas of suburban Adelaide are $30 delivery, $30 pickup.
CAN I PICK UP MY ORDER?
Yes, with some exceptions. For example, our 3m x 6m Marquee requires TJS Events to set up on location & some of our bars also require on site assembly by TJS Events. A suitable mode of transportation is required to ensure no damage is inflicted on any hire items. Many of our items require a trailer or ute to transport.
AM I ABLE TO CANCEL A BOOKING?
Cancellations within a certain time frame will incur a cancellation fee. For full conditions please refer to our Terms & Conditions.
IS A DEPOSIT REQUIRED?
A non-refundable deposit of 25% is required to secure your booking if the total order exceeds $500.
WHAT IF SOMETHING GETS DAMAGED?
If the equipment is lost, the customer must pay to TJS Events the current replacement cost of the equipment.
If the equipment is damaged, including accidental damage, the customer must pay for all repairs or replacement if the equipment is beyond repair.
WHAT SET UP COSTS ARE INVOLVED?
Set up fees vary depending upon the amount of set-up required and installation time. The client will be advised of the fee once all equipment has been decided upon.
WILL WEATHER AFFECT A MARQUEE HIRE?
Strong winds need to be taken into consideration when hiring a marquee. In general, we will not set up marquees if wind gusts are exceeding 30km/h. TJS Events will assess the weather forecast in the week leading up to a marquee booking & advise the customer as early as possible if their marquee booking will not be able to proceed.
For further information please refer to our terms & conditions, by clicking here.